From managing incidents and mitigating risk to complex vehicle recoveries and storage solutions, FMG has everything fleets need to keep drivers reassured, vehicles moving and incident costs tightly controlled.
Whether we’re front and centre or operating behind the scenes as a white-labelled service, we manage over 700,000 cars, LCVs and HGVs on behalf of blue-chip company fleets and well-known brands, most of the UK’s top ten leasing providers and the largest motor insurers and brokers. We are also the vehicle recovery partner for National Highways and several UK Police Forces.
We’ve been managing vehicle incidents since 1986 and we’re extremely proud to be recognised as a trusted brand who goes the extra mile in delivering Accident Management solutions.
24/7 driver and vehicle support
When incidents occur, we manage every aspect in-house at our Yorkshire-based headquarters. Our highly-skilled claims handlers are available 24/7 to provide all the support drivers need, from initial reporting to vehicle recovery and replacement vehicles, repair management, risk reduction services and a range of insurance solutions including ULR and third party management.
Minimising downtime
We provide a range of high-quality BS10125 certified or manufacturer approved repair options, all designed to keep vehicle downtime to a minimum, from one-day, SMART or mobile repair at the driver’s location to fast-fit and traditional bodyshop repairs, including EV and Tesla-approved. In-house independent automotive engineers assess vehicle damage and every repair estimate, keeping a close eye on repair progress and quality.
Self-service options
Drivers have the choice of a fully digital experience or to speak to a real person on the phone. They can report incidents anytime, anywhere, from any device using FMG ENOL, our self-serve mobile platform, and then remain updated and in control at every stage of the claim through our driver app, FMG Connect.
With nearly four decades of expertise, cutting-edge technology and established and experienced teams, we’ve honed and streamlined every step of the incident management process to reduce the total cost of fleet incidents, minimise vehicle downtime and take outstanding care of the driver when they need it most.
Find out more: www.fmg.co.uk
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