This course is ideal for:

• Fleet Administrators
• Fleet Co-ordinators
• Fleet Apprentices
• Customer Service Advisors supporting fleets
• Employees new to fleet management
• Fleet Support Provider administration teams

It is particularly valuable for those who have recently entered the fleet industry or wish to gain a broader understanding of how fleet operations work.

Is this the right course for me?

Yes, if…

You regularly deal with drivers, vehicles, suppliers, bookings, records or fleet administration tasks.
You want a better understanding of fleet terminology, compliance requirements and industry processes.
You are looking to develop confidence and professionalism in your current role.

No, if…

You already manage fleet strategy, procurement, policy development, budgets or supplier tenders, our Fleet Vehicle Management – our Strategic programme may be more suitable.

• Trainer-led classroom programme
• 2 days of interactive learning
• Maximum 12 delegates per course
• Group exercises, practical activities and real-world examples
• Networking opportunities with fleet professionals from other organisations

The programme has been designed to be engaging, practical and accessible, with no previous fleet qualification required.

Course Content

Understanding the Fleet Industry

• Fleet industry structure and key stakeholders
• Industry opportunities and challenges
• The purpose of fleet management
• Working effectively with suppliers and stakeholders
• Building professional relationships

Understanding Your Fleet Role

• Fleet department objectives
• Roles and responsibilities
• Duty of care and compliance
• Fleet policy and procedures
• Service Level Agreements (SLAs)
• Working with other departments

Core Fleet Administration Tasks

• Driver and vehicle records
• Vehicle ordering and taxation
• Fuel and electric vehicle cost administration
• Service, maintenance and repairs (SMR)
• Insurance and accident management
• Vehicle hire and pool cars
• Penalty charge administration
• Telematics reporting
• Contract extensions and vehicle disposal

Supporting Drivers and Customers

• Managing customer queries
• Supporting drivers effectively
• Building confidence in conversations
• Positive communication techniques
• Improving customer experience and satisfaction

All content is delivered using practical examples relevant to fleet administration roles.

Learning Outcomes

By the end of the programme, delegates will be able to:

• Understand how the fleet industry operates and the key organisations involved.
• Explain the purpose of fleet management and why effective administration matters.
• Understand fleet department objectives, policies and responsibilities.
• Support duty of care, compliance and driver safety activities.
• Manage key fleet administration processes with greater confidence.
• Deliver effective customer service to drivers and internal stakeholders.
• Build productive relationships with suppliers and colleagues.
• Communicate more confidently using fleet terminology and industry language.

• £695 course fee – members (plus £42.50 fee for external accreditation)
• £795 course fee – non members (plus £42.50 fee for external accreditation)

You do not need to join as a member to purchase this course, but with membership starting at £99 we would encourage you to find out more about our membership benefits.

Cancellation policy:

• Cancellation less than 4 weeks before the course start date will result in a 100% cancellation fee, and no refund will be issued.
• Cancellation less than 8 weeks but more than 4 weeks before the course start date will result in a 50% cancellation fee, and 50% of the course fee will be refunded.

If you need to cancel your booking, please inform us as soon as possible to ensure we can assist you accordingly.

Cancellation policy for 3 or more delegates booked on the same course:

A company can book a maximum of 4 spaces on one course. If more than 2 spaces are booked and cancellation is requested less than 16 weeks before the course start date, then a 50% refund will apply.
(The AFP is a not-for-profit organisation, and this policy ensures the course can still run for the remaining delegates)

The upcoming course dates are listed below – book now in advance!

• 6^th – 7^th October 2026 at SG Fleet’s office at Hampton in Arden

If you are interested in finding out more, or signing up to this course, please get in touch via the form below and one of our team will be in contact to answer any queries and register your interest.

Please note: This course is designed for fleet support and administration professionals. Delegates in operational, coordinator or customer service roles consistently rate the programme highly because of its practical and role-relevant content.

The AFP Foundation Course is something I would HIGHLY recommend to colleagues across the industry. The content covered in the course is great for all levels, whether it be the first fleet course you’ve been on, or looking to refresh your skills on the basics! I would also like to thank Peter M The energy and content delivered have massively boosted my confidence!
– Tom Longstaff, National Highways

 

Peter M was very informative & delivered the course on a level which all Fleet backgrounds could understand. I took away a lot which will help me in my role.
– Holly Thomas
 

I completed the Foundation course with the amazing teachings of Peter. His enjoyment in what he was showing us made it all the more interesting. The level of interaction and engagement from the group allowed us to see different perspectives and really opened my eyes to all levels of Fleet Management. This course is great for anyone wanting to understand it more and really uncover the questions we should be asking to get the best out of Fleet Management.
– Alice Lasseter, Leaseplan

An engaging trainer with a wealth of knowledge who made the course interesting.
– Christine Raybould – Environment Agency

I thoroughly enjoyed my two days on the course. Peter was personable, knowledgeable, and his wonderful sense of humour cheered up some of the ‘less exciting’ elements of the course. I came away refreshed and motivated, and can’t wait to see the difference the training will make in my day-to-day job.
– Faye Winter – Ogilvie